How to Forward Calls on a Yealink T43U
To forward calls on a Yealink T43U, press Menu, choose Features, then Call Forward, pick when you want forwarding to apply, type the number and save. Menu names can differ slightly between firmware versions, so use the steps below as a guide if your screen looks a little different.
One caution before you start: on some hosted systems, forwarding is controlled from the web portal, and a setting made on the handset may not take effect. If forwarding doesn't work, check the portal first.
What are the three types of call forwarding?
| Type | When it applies | Typical use |
|---|---|---|
| Always | Every incoming call is forwarded straight away | Out of the office, or a day working elsewhere |
| Busy | Calls are forwarded when you're already on a call | Sending overflow to a colleague |
| No answer | Calls are forwarded if you don't pick up after a set time | Covering a desk when you step away |
How do you set up call forwarding on a Yealink T43U?
- Press Menu on the phone.
- Choose Features, then Call Forward.
- Select the type you want: Always, Busy or No answer.
- Switch the setting on and enter the number to forward to. Use the full number, including the area code, for an outside line.
- For No answer, set how long the phone rings first.
- Press Save and check the screen for a forwarding icon.
Ring the phone from your mobile to prove it works before you leave the building.
How do you turn call forwarding off?
Go back to Menu, then Features, then Call Forward, select the same type and switch it off. It's easy to forget a forward you set on Friday, so check on Monday morning before customers start calling.
What if your phone system is managed by T2K?
If your lines run on Gamma Horizon, forwarding can usually be set in the portal, so see how to set up and use call forwarding in Gamma Horizon. If you only want to hand one call to a colleague, a transfer is quicker than a forward, and the 3CX call transfer guide explains blind and attended transfers.
Frequently asked questions
Can I forward calls to my mobile?
Yes, enter the full mobile number. Calls forwarded to external numbers may use minutes from your plan, so check your package if you forward for long periods. The guide on auto-diverting calls on a business mobile covers the mobile side.
Why isn't my forward working?
The most common causes are a number entered without the area code, a forward that's off, or a setting that the hosted system overrides. Check those three, then contact T2K Voice & Data support.
Does this work on other Yealink phones?
Similar steps apply across the Yealink range, but menus differ. The Yealink T46U user guide covers a sister model.
What is the difference between forwarding and a hunt group?
Forwarding sends your calls to one number. A hunt group rings several phones together or in turn. If a whole team needs cover, see call queue vs hunt group.
Need help with your handsets?
T2K Voice & Data supports Yealink phones for businesses across Dorset and Hampshire, from Bournemouth to Southampton.
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