Recent Posts by

Lee Clarke

Finding the best VoIP phone system for your school: everything you need to know

VoIP phone systems are the perfect solution for busy schools handling hundreds of calls a day! VoIP phones make life easier for school staff and keep phone costs low. They’re also much safer for pupils and teachers than traditional landlines.

How a call centre wallboard can boost customer satisfaction and overall performance

Wallboards are large format digital displays, usually a television screen or projection, that can aggregate real-time call centre data and present it in a practical, easy-to-understand format. This article explains the benefits a wallboard can offer your business.

What is call whisper and how can it benefit your business?

Wouldn't it be great if you could know more information about an incoming call? That's exactly what a call whisper message provides. It’s no wonder that call centre managers nationwide are employing this useful service. However, the benefits of call whisper are relevant to small and medium businesses too. In this article, we will cover some of the exciting ways call whisper can keep customers happy and benefit your business!

What is Business Voicemail Transcription and how can it benefit your business?

Business voicemail transcription, often called 'visual voicemail' is a voicemail-to-text feature that allows users to read voicemail messages as text messages via email. Manual transcription is time-consuming and costly, but now with VoIP phone systems and ASR (automatic speech recognition), voicemail transcription services have become affordable and accessible to smaller businesses.

What is custom music on hold and how can it benefit your business?

Custom music on hold has been around for a long time but has only recently become viable for smaller businesses. This article discusses the benefits of custom music on hold and how it can be used to improve caller satisfaction.

Top 9 RingCentral Alternatives and Competitors in 2022

We've written this guide for those looking for RingCentral alternatives and have provided our independent reviews of the best providers in the UK.

3CX Review - find out why it’s considered one of the best VoIP phone systems.

In this 3CX review, our business telephony experts have gotten hands-on with the excellent 3CX telephone system to give you a detailed guide to how it can transform your business communications.

How to choose a VoIP phone system for your business

With an ever-growing number of excellent VoIP phone systems out there, both cloud-based and on-premise, it can be challenging to identify the best one for your business. This guide, written for company directors, managers and tech teams, provides our inside view of the UK VoIP market.

The Best Call Centre Phone Systems in the UK

his post gives you a round-up of the best call centre phone systems currently available in the UK and detail how hosted VoIP can benefit businesses with inbound and outbound teams.

What is the best VoIP phone system for care homes?

Finding the best VoIP phone system for your care home can be tricky, given the wide range of services you can choose from. This guide explains the difference between the two best types of phone systems for care homes, along with detailing the numerous benefits you will get by switching to VoIP.

What are the benefits of VoIP for business?

We've created this guide to share the most significant advantages of switching your business to a VoIP phone system.

Gamma Horizon Pricing

‍Gamma Horizon is an award-winning, and market-leading hosted phone system that is increasingly being adopted by businesses across the UK. In this guide, we share the current pricing for Gamma Horizon, along with a bit of information about the functionality you can expect at each price point.

VoIP for Estate Agents in the UK - how a move to the cloud can benefit your agency

This guide looks at how Estate Agents can benefit from moving their telecoms to the cloud using VoIP (voice over IP). Firstly, we'll briefly introduce you to the power of this exciting technology before detailing exactly how you and your team can get the most from it.

Best virtual phone systems for small business in the UK

Our telecoms experts have researched and rated the top 8 virtual phone systems available to small businesses in the UK in 2022, so you can easily compare them.

VoIP for Charities in the UK - A guide to finding the best phone system for your charity

In this guide, we'll explain the benefits of implementing VoIP in your charity before suggesting how you best choose the right phone system.

VoIP for Dental Practices - a guide to business telecoms for UK dentists

While online appointment booking has become the norm for most dental practices, there's still a significant percentage of patients that prefer to speak to someone before they book. Indeed, for those that have questions, or perhaps even anxiety about a trip to the dentist, the ability to speak to someone first, can be the difference between booking or not. In this article, we look at the role telephone calls have in the patient experience, before looking at how a cloud-hosted VoIP system works, and its benefits to both dental practices and their patients.

14 Best Business VoIP Providers In The UK (Reviews)

Finding the best business VoIP provider in the UK is no mean feat, given that there are some 50+ and that number grows by the day. In this article, updated for 2022, our experts have reviewed the top 14 business VoIP providers to help you quickly find the right solution for your business.

Business Phone Lines - Your Definitive Guide In 2022

In this guide, we look to demystify the world of communications, enabling you to find the best phone line and service for your business. If you’d prefer to speak than reading, please request a quote or use our live chat, and one of our telecoms experts will be more than happy to help.

Internet phones for business

In this guide, we look to introduce this powerful technology and demonstrate all of the benefits your business can enjoy by switching sooner rather than later.

What Is A Hosted PBX? A Guide To Cloud VoIP

In this guide, we tell you everything there is to know about hosted PBX services in the UK. How they work and the benefits they bring to businesses of all size.

Phone number porting - what is it, and how do you port your landline to VoIP?

In this article, we explain what phone number porting is, along with the reasons you might decide to keep your numbers and much more. 

What is a VoIP phone number?

In this guide, we explain everything you need to know about VoIP and more. Here already knowing you need a VoIP service? Click the button below and request a free quote.

What is a softphone? Features, benefits and how they work with VoIP

A softphone is a software app installed on various devices, allowing users to make and receive telephone calls over the internet. In this guide, we explain what a softphone is and how they can benefit your business.

What is Unified Communications?

Unified Communications (UC) is the terminology used to describe a phone system that integrates (unifies) several communication methods in a business.

How to set up a business VoIP service

Having helped many customers go through the same process, we’ve created a checklist you can follow, making your transition to VoIP as smooth as possible.

5 reasons why you should be recording your business calls

In this article, we look at all of the benefits a call recording system brings.

Call routing: automatic call distribution

In this, our guide to call routing and automatic call distribution, we look at what it is, how it works, how you can set it up and much more.

Cloud-based phone system

Cloud-based phone systems have been around for a while now, but it's only in recent years they've become more popular, driven by a variety of things, from improved call quality and a reduction of costs, through to greater flexibility and an ever-increasing range of useful features.

What is a hunt group and how can they benefit your business?

In this article, we explain exactly what hunt groups are, how they work and how you can set them up in our Horizon VoIP platform.

Auto Attendant Phone System

An Auto Attendant phone system is an incredibly useful feature for companies of all sizes. In this article, we look at what an Auto Attendant is, its benefits to businesses, how it works and much more.

VoIP with call recording

In this guide to VoIP call recording, we explain what it is, how it works and the service that T2k provides to its clients.

What is VoIP?

VoIP is an acronym for Voice Over Internet Protocol, which is the technical term for a phone service delivered over the internet as opposed to using traditional analogue telephone lines. In this article, we explain how VoIP works, its benefits and how to get a business service.

How to Switch to VoIP in 8 Steps

Whatever stage you're at in your switch to VoIP, this guide will help you plan for the next step. If you need help moving your business to VoIP, get in touch and we'll be more than happy to help.

Best VoIP Phone Systems for Small Business In The UK

In this article, we showcase the best VoIP phone systems for small business in the UK. If you're looking to find a new business phone system, you're in the right place.

Gamma Horizon Review - is this VoIP telephone system still one of the best?

In this review of Gamma's Horizon phone system, we look at the company behind the service before reviewing its flagship cloud phone system. If you're here having been recommended Horizon and would like a comparative quote and opinion, please get in touch on 01202 854111 to speak to one of our independent experts.