Gamma • Deployed by T2K VoIP

Gamma Horizon UK's #1 Hosted Business Phone System

Gamma Horizon is the UK's most widely deployed hosted VoIP platform — a fully managed cloud phone system with 99.999% uptime SLA, Microsoft Teams integration, and zero on-site hardware. T2K VoIP has been deploying Horizon for UK businesses since 2008, with 15+ years proven track record.

Certified Gamma Partner Since 2008
99.999% Uptime SLA
Microsoft Teams Integration
Gamma Horizon
Hosted cloud phone system with UK carrier-grade reliability
Deployment Hosted Cloud
UK Market Share #1 Platform
Uptime SLA 99.999%
Ideal For 5–500 users
Quick Facts

What Makes Horizon the UK's Leading VoIP Platform?

Gamma Horizon dominates the UK business VoIP market for good reason — it's reliable, scalable, and managed entirely in the cloud with no on-site hardware to maintain.

☁️
Deployment Model
100% Hosted Cloud
🎯
Reliability
99.999% Uptime SLA
📱
Teams Integration
Native Direct Routing
🏢
Ideal Customer
5–500 user businesses
Features

Gamma Horizon Features — Deep Dive

Horizon isn't just a hosted phone system — it's a unified communications platform with features designed for how UK businesses actually work.

☁️
Hosted Cloud Architecture
All Horizon infrastructure runs in Gamma's UK data centres — you deploy handsets and headsets, but there's zero on-site servers, no PBX cabinets, no hardware to maintain. Gamma handles platform updates, security patches, and capacity management. If you outgrow your current capacity, you add users instantly via the portal. No forklift upgrades.
  • Zero capital expenditure on servers or PBX hardware
  • Instant scalability — add or remove users in minutes
  • Gamma manages all platform maintenance and updates
🎯
99.999% Uptime SLA
Gamma's SLA guarantees 99.999% uptime — that's less than 5 minutes downtime per year. The platform runs across geographically distributed UK data centres with automatic failover. If one data centre experiences issues, your service continues uninterrupted. This isn't theoretical — Gamma publishes SLA performance monthly, and they consistently hit target.
  • Less than 5 minutes annual downtime permitted
  • Geographically distributed data centres with automatic failover
  • SLA credits paid if target missed (rarely happens)
📱
Microsoft Teams Integration (Direct Routing)
Horizon connects to Microsoft Teams via Direct Routing — this means staff can make and receive PSTN calls directly through the Teams interface while benefiting from Gamma's carrier-grade UK network underneath. You get Teams as your unified communications platform, but telephony quality and reliability comes from Gamma, not Microsoft's own PSTN offering.
  • Make PSTN calls through Microsoft Teams interface
  • Gamma carrier network quality, not Microsoft's PSTN
  • Configured by T2K as part of Horizon deployment
📲
Horizon Mobile App & Desktop Softphone
Staff can use Horizon from anywhere via the mobile app (iOS/Android) or desktop softphone (Windows/Mac). Calls made from the app present your business number, not the user's mobile. Call quality is excellent over 4G/5G or WiFi. Useful for hybrid teams, remote workers, or staff who travel frequently. The app includes full UC features — presence, directory, voicemail, call history.
  • Make calls presenting business number from any location
  • iOS, Android, Windows, Mac support
  • Full UC features — presence, directory, voicemail
🎙️
Call Recording & Compliance
Horizon supports on-demand and automatic call recording. Record all calls, specific extensions, or individual calls on-demand. Recordings are encrypted and stored in Gamma's UK data centres with configurable retention policies. Useful for compliance (FCA, CQC), training, and quality monitoring. Playback and download via web portal. Recordings are tamper-proof with audit trails.
  • On-demand or automatic recording (all calls or specific extensions)
  • Encrypted storage with configurable retention policies
  • Audit trails and tamper-proof recordings for compliance
📞
Hunt Groups & Call Queuing
Route calls intelligently across teams. Hunt groups distribute inbound calls across multiple extensions (ring all, longest idle, round robin). Call queues hold callers with music or announcements until an agent is available. Configure queue timeout behaviour, overflow to mobile, or voicemail. Real-time and historical queue statistics available via web portal — see abandoned calls, average wait time, service levels.
  • Hunt groups with flexible routing rules (ring all, round robin, longest idle)
  • Call queues with music, announcements, and overflow handling
  • Real-time queue statistics and historical reporting
Overview

Discover Gamma Horizon

Watch our short overview to see why thousands of UK businesses trust Gamma Horizon for their daily communications and how easy it is to manage.

Deployment

Gamma Horizon Deployment Options

Horizon is 100% hosted cloud — there are no on-premise deployment options. You choose handsets, configure users via web portal, and plug phones into your network. Gamma handles everything else.

☁️
Hosted Cloud (Standard)
All infrastructure runs in Gamma's UK data centres. You deploy handsets on your network, configure users via web portal, and start making calls. Zero on-site hardware. This is the only deployment model — Horizon is cloud-only.
Most Common
📱
Microsoft Teams Direct Routing
Horizon connects to your Microsoft Teams environment via Direct Routing. Staff make PSTN calls through Teams interface. Gamma provides carrier-grade UK telephony underneath. No separate Horizon handsets required — just Teams on desktop/mobile.
Teams Users
📲
Mobile App Only (Softphone)
For fully remote teams or businesses with no office, deploy Horizon entirely via mobile and desktop apps. No physical desk phones. Staff use the Horizon app on iOS/Android or desktop softphone on Windows/Mac. All calls present business number.
Remote Teams
Pricing

How Much Does Horizon Cost?

Choose the perfect Gamma Horizon package for your team. All tiers include premium UK-based support, inclusive call bundles, and a choice of free hardware on a 36-month term.

Features
Horizon Essential
£12.95
per user / month
Horizon Office
£16.95
per user / month
Horizon Enterprise
£24.95
per user / month
Core & Hardware Features
Apps for PC, Mac & Smartphone
Unlimited UK Local, National & Mobile Calls*
Included Handset (Yealink T73W or W73P)*
Admin & User Management Portal
Premium UK-based Technical Support
Call Routing & Handling
Auto-attendant (IVR) & Hunt Groups
Scheduled Out of Hours & Bank Holiday Routing
Call Forwarding, Pickup Groups & Conference Calling
Voicemail to E-Mail & Music on Hold
Configurable Call Barring & Nuisance Blocking
Integrated Telephone Directory
Advanced Call Management
Basic Call Logging
Call Queueing
Call Recording (3 Month Retention)
Horizon Call Centre Agent
Get Started → Get Started → Get Started →
*All prices exclude VAT. Inclusive UK Local, National, and Mobile calls are subject to Gamma's fair usage policy. Free handset inclusion (Yealink T73W or W73P) is based on signing a 36-month contract term.
Integrations

Platforms That Work with Gamma Horizon

Horizon integrates with the platforms UK businesses already use — from Microsoft Teams to CRM systems and contact centre software.

Microsoft Teams
Salesforce
Microsoft 365
Google Workspace
Zendesk
Freshdesk
HubSpot
Zoho CRM
Pipedrive
Slack
Ideal Customer

Is Gamma Horizon Right for Your Business?

Horizon works best for specific types of UK business. Here's who gets the most value from the platform.

🏢
SMEs (5–200 users)
Gamma Horizon is ideal for small and medium UK businesses wanting reliable telephony without IT complexity. If you have 5–200 staff, want zero on-site hardware, and need it to "just work" — Horizon is pragmatic. Most popular with professional services, recruitment agencies, and office-based teams.
📱
Microsoft Teams Users
If your business already uses Microsoft Teams for collaboration, Horizon's Direct Routing makes sense. Your staff get PSTN calling through the Teams interface they already know, but telephony quality comes from Gamma's carrier network. Avoids Microsoft's own mediocre PSTN offering.
Businesses Replacing ISDN
If you're on ISDN or traditional landlines and need to migrate before the 2027 PSTN switch-off, Horizon is the simplest replacement. Keep your numbers, get better features, reduce costs. Most UK businesses find migration straightforward — T2K handles number porting and configuration.
Comparison

Gamma Horizon vs Other VoIP Platforms

How does Horizon compare to other business VoIP systems? Here's an honest comparison of the trade-offs.
Feature Gamma Horizon Typical Alternative (e.g. 3CX, Mitel)
Deployment Model 100% hosted cloud only Cloud, on-premise, or hybrid
Hardware Requirements Zero on-site servers or PBX May require on-site PBX or servers
Uptime SLA 99.999% guaranteed by Gamma Varies (often lower or no SLA)
CRM Integration Depth Basic (CTI pop, click-to-dial) Deep native integration (e.g. 3CX)
Configuration Flexibility Moderate (Gamma's constraints) High (full control with on-prem)
Ideal Customer 5–200 user SMEs wanting simplicity Varies by platform (enterprise, SME, specific verticals)
Case Study

Gamma Horizon & Leased Line: Avon Forest Autos

1
Dedicated Leased Line
0
Mobile Diversions
100%
Numbers Ported
Commercial Vehicle Deployment
Avon Forest Autos — Fixing Poor Connectivity with Gamma Horizon
Bournemouth-based Avon Forest Autos struggled with dropped calls and poor broadband speeds from their legacy ISDN2e lines, often forcing staff to rely on unprofessional mobile diversions. T2K replaced their failing infrastructure with a dedicated leased line and a Gamma Horizon cloud VoIP platform. This robust, two-part solution eliminated connectivity issues, successfully ported all existing numbers, and future-proofed the dealership ahead of the UK's PSTN switch-off.
Read the full case study →
FAQ

Gamma Horizon — Frequently Asked Questions

Questions we regularly hear from UK businesses evaluating Gamma Horizon.

What is Gamma Horizon and how does it differ from traditional phone systems?
Gamma Horizon is a fully hosted cloud phone system — all infrastructure runs in Gamma's UK data centres, not on your premises. Unlike traditional ISDN or on-premise PBX, there's no hardware to maintain, no capital expenditure, and instant scalability. T2K VoIP deploys Horizon for UK businesses wanting reliable telephony without IT overhead.
Can I keep my existing phone numbers when switching to Horizon?
Yes. All existing UK geographic and non-geographic numbers can be ported to Gamma Horizon with no gap in service. T2K VoIP manages the full number porting process — your clients and customers continue calling the same numbers from day one.
Does Horizon work with Microsoft Teams?
Yes. Gamma Horizon integrates with Microsoft Teams via Direct Routing. This allows you to make and receive PSTN calls directly through the Teams interface while benefiting from Gamma's UK carrier network reliability underneath. T2K VoIP configures the integration as part of deployment.
What happens if my internet connection goes down?
If your primary internet connection fails, Horizon can automatically forward calls to mobile numbers or alternative locations. T2K VoIP also recommends dual internet connections for mission-critical environments. Staff using the Horizon mobile app can continue making and receiving calls on their business number via 4G/5G.

Ready to Deploy Gamma Horizon?

Talk to T2K VoIP about Gamma Horizon for your UK business. We've been deploying Horizon since 2008 with 15+ years proven track record. Free consultation, transparent pricing, honest advice.

📞 Call us on 0808 202 3200 — Mon–Fri, 9am–5pm