At T2K, we aim to provide a reliable and high-quality phone service for all customers. Our fair usage policy is designed to ensure everyone can use the service effectively and without disruption.

1.1 Acceptable Use

We ask that the Service is used for normal, reasonable business purposes. The Service should not be used:

• in a way that is excessive or outside typical business use
• in a manner that places an unusually high demand on the network
• for large-scale automated activities such as auto-dialling, bulk call campaigns, or excessive call forwarding
• for continuous or high-volume automated calling beyond standard business needs

1.2 Unlimited Calls

All PhoneLine+ packages include unlimited calls to the following destinations: UK landlines (01, 02), UK mobiles, Australia, Canada, Ireland, New Zealand, and the USA.

“Unlimited” is intended for normal business use. If usage patterns suggest misuse, such as artificially generating high call volumes, call manipulation, or non-standard activity (for example, arbitrage), T2K may review the account and apply appropriate charges where necessary.

1.3 Fair Usage Monitoring

If we believe the Service is being used outside of this policy, we may take reasonable steps to protect the network and other customers. This may include:

• contacting you to discuss usage
• temporarily restricting or suspending the Service
• adjusting your pricing plan to better reflect actual usage (for example, moving to a metered plan)

Where possible, we will aim to provide notice and work with you to resolve any issues.

1.4 User Accounts

Each user must have their own account, as the Service is charged per user, per month. Account sharing is not permitted, as it can affect service quality and billing accuracy.