Voiceflex Flow The Flexible Omnichannel UCaaS Platform

Voiceflex Flow integrates directly into Microsoft Teams via an embedded application, allowing you to access traditional voice features without the need for an expensive Microsoft Business Phone license. It features automatic presence syncing between Teams and Flow, ensuring colleagues always know when you are busy on a call.

Say goodbye to rigid, user-locked contracts. Flow licenses are independent of specific users and phone numbers, allowing you to easily reassign them across your team as your staff scales up or down with remote and contract workers. You can move users and services between cost centres in seconds.

Voiceflex Flow provides excellent call distribution right out of the box. Utilise skills-based routing to automatically pair incoming customers with the most suitable agent, rather than just the next available person. Set up delayed hunt groups, queuing systems, and customer call-back features so clients don't have to wait on hold.

The intuitive, single-pane-of-glass admin portal puts control back in the hands of your IT team. You can set up a new PBX in hours, not weeks. The self-service hub uses role-based access, allowing admins to reset passwords, configure telephony routing, and manage port numbers with just a few clicks.

Flow is a complete digital workplace that brings telephony, meetings, and messaging into a single hub. Regardless of whether a call happens over a mobile network, the internet, or Microsoft Teams, the user experience and feature set remain perfectly consistent.

Voiceflex Flow connects directly to your existing tech stack. Through customisable APIs, you can build automated workflows to enhance customer service. The system integrates with major platforms like Salesforce, Zendesk, and HubSpot, allowing automatic call routing based on CRM data, such as routing VIP customers instantly to their dedicated account manager.