How to login and logout of Call Centre or Call Queue Groups - Horizon PC Softphone
In this short guide, we'll explain how to Log in or log out of Call Centre or Call Queue Groups in your Horizon PC Softphone.
The PC Client can be used with Call Queue Groups and Call Centre on Horizon (the corresponding agent bolt-ons are required for each). The queues menu can be accessed from Settings and then Services.
Once selected, the following options are available for an agent:
Sign into a particular Call Centre group or Call Queue Group. This is only available if the Company Administrator has allowed an agent to log in and out of queues.
Sign out of a particular Call Centre group or Call Queue Group. This is only available if the Company Administrator has allowed an agent to log in and out of queues.
Calls will be routed to available agents, depending on the settings defined by the Company Administrator.
Calls will not be routed to the agent for a defined period of time set by the Company Administrator. Once this time has expired, the agent will automatically change to Available.
Calls will not be routed to an agent. A Company Administrator may have set up numerous unavailable codes, so the agent has to define the reason for the change.