Handling calls on Polycom VVX-400 series phones

In this guide we explain how you can manage and handle calls using VVX 400 series phones.

Key:

Your phone can handle multiple calls at a time. However, only one active call—the call that has audio associated with it—can be in progress at any given time. In addition to the active call, your phone may have multiple other calls that are either held, or in an incoming or ringing state. Your phone can handle a maximum of 6 calls at one time.

Your administrator can set up your phone to have up to 6 lines. Lines can have unique extension numbers, or they can have the same extension number as other phone lines. Your phone can supported a maximum of 24 calls.

You can place and answer calls in these ways:

• Using the handset
• Using the speakerphone
• Using a headset

During a call, you can alternate between handset, headset, or speakerphone modes by picking
up the handset, or pressing [Headset Button] or [Speakerphone Button]. For example, if you’re using the handset, you can switch to headset mode by pressing [Headset Button], or switch to speakerphone mode by pressing [Speakerphone Button].

When you’re in speakerphone mode, [Speakerphone Button] glows green. When you’re in headset mode, [Headset Button] glows green if an analogue headset is connected.