Changing the way calls are answered on your Polycom VVX-310 phone
In this guide, we explain everything you need to know about changing the way calls are answered using your Polycom VVX-310 business VoIP phone.
You can change the way calls are responded to by doing the following:
- Rejecting calls from a contact.
- Diverting calls from a contact to another person.
- Temporarily refusing all calls by enabling Do Not Disturb.
Forwarding All Calls to Another Person
You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is enabled. Call forwarding is not available on shared lines.
To forward all calls to another person:
1. From the Home view, select Forward. (You can also select Settings from Home view and select Features > Forward, or if your phone is idle, press Forward from Lines view.)
2. From the Forwarding Type Select screen, select the forwarding type you want:
- Always—To forward all incoming calls.
- No Answer—To forward all unanswered incoming calls.
- Busy—To forward calls that arrive when you’re already in a call.
3. Enter the forwarding number, and select Enable. If you selected the No Answer option, you could enter the number of rings before your phone forwards the call. A value of 2 is recommended.
The forwarding number you chose displays in the status bar, as shown next. In this example, the line is forwarded to 2340.
If a phone line is idle, the Lines view displays the forwarding icon next to the phone line, as shown next.
To disable call forwarding:
1. From the Home view, select Forward.
2. From the Forwarding Type Select screen, select the forwarding type to disable and select Disable.
Rejecting calls from a contact
You can send incoming calls from a particular contact to your voicemail system.
To send incoming calls from a contact to your voicemail system:
- Select Directories from Home view, and select Contact Directory.
- From your directory, use the up and down arrow keys to select the contact whose calls you want to reject and press Info.
- From the contact’s information screen, press Edit.
- From the Edit Contact screen, use the up and down arrow keys to select Auto Reject, select Enabled, and press Save.
Diverting Calls from a Contact to Another Person
The Divert option enables you to transfer all incoming calls from a particular contact to another person.
To divert incoming calls from a contact to another person:
- Select Directories from Home view, and select Contact Directory.
- From your directory, use the up and down arrow keys to select the contact whose calls you want to send to another person.
- From the contact’s information screen, press Edit.
- From the Edit Contact screen, do the following: Use the up and down arrow keys to select Divert contact, and enter the number of the person you want the call to go to.
- Select Auto Divert, and select Enabled.
- Press Save.
Using Do Not Disturb
Enabling Do Not Disturb (DND) stops your phone from ringing and sends all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged to your Recent Calls list.
Key:
Do Not Disturb:
When you enable Do Not Disturb, the following happens:
The Do Not Disturb icon displays in the status bar, as shown below:
If your phone is idle, the [Do Not Disturb] displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon will display instead.
The DND icon in the Home view
changes to
as shown below:
To toggle Do Not Disturb on and off:
- From the Home view, select DND. Or, if your phone is idle, press DND.
Note: Do Not Disturb and Shared Lines- Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call.
