How to use Line Keys on the Cisco 8841, 8851 and 8861 IP phones

In this guide, we explain everything you need to know about Line Keys on Cisco 8800 series VoIP phones.

You can interact with the features on your phone in several ways: 

Soft Keys

Soft Keys located below the screen, give you access to the function displayed on the screen above the soft key. The soft keys change depending on what you are doing at the time. The "More ..." soft key shows you that more functions are available. 

Feature and line buttons

located on either side of the screen, give you access to phone features and phone lines. 

Feature buttons‍

Used for features such as Speed dial or Call pickup and to view your status on another line. 

Line buttons‍

Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display. 

Feature and line buttons illuminate to indicate status: 

Green, steady LED—Active call or two-way intercom call 

Green, flashing LED—Held call 

Amber, steady LED—Privacy in use, one-way intercom call, or logged into a Hunt Group 

Amber, flashing LED—Incoming call or reverting call 

‍‍Red, steady LED—Remote line in use (shared line or Line Status) or Do Not Disturb (DND) active 

Red, flashing LED—Remote line on hold 

Using Busy Lamp fields

A Busy Lamp field lets you see if colleagues' lines are free to take calls.

You can have up to 8 Busy Lamps on the Cisco 8841/8851 and 8861, all programmable through the Gamma Horizon Portal. The line button is green if it's free or red if it's not.

The Busy Lamp field also acts as a speed dial, letting you call your contact via a single button.