How to setup and configure Call Barring in Gamma Horizon

In this guide, we explain everything you need to know about Call Barring in Gamma Horizon.

Call Barring

You can control Call Barring at either Site Level or User Level. There are seven Call barring options. These are: 

  • Allow calls to free phone numbers
  • Allow national calls 
  • Allow international calls 
  • All chargeable directory services calls 
  • Allow premium calls 
  • Allow mobile calls 
  • Allow 084 calls 
  • Allow 087 calls

There are two categories that need consideration: 

  • When making a call - call barring is applied to any call the user makes directly via their calling device or software, including a consultative transfer. 
  • When transferring/diverting a call - call barring that is applied to call when a user attempts to blind transfer a call to an alternative station or a divert attempt due to the call forwarding feature being invoked, a divert on busy for example. The Call barring under this heading does not apply to consultative transfers. Consultative transfers are covered under 'when making a call'. 

You can quickly view what Call bars a user has set up, both on their site and if they are overriding the site settings by using the Horizon Health Check. 

Setup and Manage Site Call Barring 

Step 1 

Log into the Gamma Portal and go to Provisioning and Service Management, Hosted, Horizon and Horizon Manage Company. 

Step 2 

Select your account and locate the company you want to set up Site Call Barring for by using the Actions button to select Login to Horizon

Step 3 

Select Site Management and then click the Manage button next to the site you want to add or manage Call Barring for. 

Site Management - Manage

Step 4 

Select Call Plan, and this will then load up the available options you have for site call barring. This can be done for making a new call or transferring a call. 

Once you've made your changes, you should click Save. 

Call plan

Override Site Call Barring for a User 

Step 1 

Log into the Gamma Portal and go to Provisioning and Service Management, Hosted, Horizon and Horizon Manage Company. 

Step 2

 Select your account and log in to the company you want by using the Actions button to select Login to Horizon

Step 3 

Go to Users and List Users and locate the user that you want to override the site call barring for, and then click the Edit button. 

Step 4 

Go to Users and List Users and locate the user that you want to override the site call barring for, and then click the Edit button. 

Select the Call Barring tab, and then you toggle the Override site call plan button. The default options are what the site the user is located on has set up. 

Override site call plan
Note: Setting up Site Call Barring and overriding Site Call Barring for a user can only be done by a Company Administrator.