How to park calls using Cisco 8841, 8851 and 8861 phones

In this post, we walk you through Call Parking and placing calls on hold with call park using your Cisco 8841, 8851 and 8861 IP phones.

Call Park

You can use your phone to park a call. You can then retrieve the call from your phone or another phone, such as a phone at a coworker's desk or in a conference room. 

There are two ways you can park a call: call park and directed call park. You'll only have one type of call park available on your phone. 

Your network monitors a parked call so that you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer or ignore the call on your original phone. You can also continue retrieving it from another phone. 

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator. 

A parked call occupies one line.

Place a Call on Hold with Call Park 

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call. 

You can park only one call at the call park number. Before you begin, your call must be active. 

To place a call on hold with call park:

  1. Press Park, and then hang up. Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone. 
  2. (Optional) Communicate the parked number to the person who needs to answer the call. 

Retrieve a Call on Hold with Call Park 

You can pick up a parked call from anywhere in your network.

To retrieve a call on hold with call park:

  1. You need the number that was used to park the call. 
  2. Enter the number where the call is parked to retrieve the call.