How to ignore incoming calls on Polycom VVX-500 & 600 series phones

In this post we explain how you can ignore and silence calls using your Polycom VVX-500 and VVX-600 series VoIP phones.

Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call.

To ignore or silence a call:

  • From the Incoming Call window, tap Ignore (for private lines) or Silence (for shared lines).

The Incoming Call window disappears, your phone stops ringing, and either Home or Calls view displays