How to answer and decline calls using CIsco 8841, 8851 and 8861 phones

This short guide will explain how to Answer and Decline calls using a Cisco 8841, 8851 and 8861 business VoIP telephones.

Answering Calls

Your Cisco VoIP Phone works just like a regular phone.

Answer a Call

When your phone rings, press the flashing line button to answer the call.

Answer Call Waiting

When you are on an active call, you know that a call is waiting when you hear a single beep and see the line button flash.

To answer call waiting:

  1. Press the line button.
  2. (Optional) If you have more than one call waiting, select an incoming call.

Decline a Call

You can send a ringing call to your voicemail system (if configured) or to a preset phone number. If not set up, the call is rejected, and the caller hears a busy tone. 

You can decline a call by performing one of the following actions: 

  • Press Decline. 
  • If you have multiple incoming calls, highlight the incoming call and press Decline.