How to answer a call using the Gamma Horizon PC softphone

In this short guide, we explain how to answer calls using the Gamma Horizon PC softphone.

Even if your Horizon client is minimised, it will always alert you to a call if you are logged in. When you receive a call, you will see a notification above the clock on your Windows machine, like the following:

Clicking the green Audio button accepts the call as an audio call.

Decline sends the call to whatever busy treatment your Company Administrator has set up for you. This could be sending the call to your voicemail, another telephone number, or to end the call, and the calling party will hear three beeps, and then the call ends.

If your client is open, you will still see the notification above your Windows clock like above, and you will also see the call appearing in your client, like this:

Clicking the green "answer" button accepts the call as an audio call.

The red "hang up" button sends the call to whatever busy treatment your Company Administrator has set up for you. This could be sending the call to your voicemail, another telephone number, or to end the call, and the calling party will hear three beeps, and then the call ends.