Here are the top 9 RingCentral alternatives for UK-based businesses in 2022:
- 3CX (via a UK partner)
- Gamma Horizon (via a UK partner)
- Mitel MiCloud
- Vonage Business
- Microsoft Teams
The issues you may be facing with RingCentral
Cast your eyes through their Trustpilot reviews, and you'll see many customers complaining, but most are about the support they receive from RingCentral, not the underlying technology platform. As is often the case with big businesses, the bigger they get, the harder it is to provide exceptional customer care. It's a shame really, as the concept and technology RingCentral has is excellent; it's just let down by an inability to provide high levels of support.
We don't want to labour too much on their failings in this post, as you're likely here having seen first-hand some of their issues, but here are some of the issues raised by their customers on Trustpilot:
- Very difficult to book initial meetings and demos, even before a sale is made.
- Offshore call centres provide patchy support.
- Difficult to cancel and move away.
- No ownership of issues when they arise.
- Poor call quality and reliability issues.
- Slow response to complaints.
The list goes on. We tend not to recommend RingCentral often, as there are better alternatives that will give you all the functionality you need, plus excellent support.
What to look for in a RingCentral Alternative?
Moving on positively, let's start talking about how to find a better alternative to RingCentral. We think it starts with excellent customer service.
Most business phone systems will do everything you need, so customer care and service levels are the main differentiators to pay attention to.
How do their representatives handle themselves?
Pre-sales isn't always the best example of what to expect further down the line; however, if you aren't getting a good impression of the business you're speaking to before they take your money, then chances are, you won't afterwards either.
When you're engaging with the sales team at these VoIP providers, pay close attention to the way they talk to you, how quick they are to respond to queries, and whether they are pushy or not. You will likely be tied to this company for several years, so take some time to get to know their technology and them as people.
Without wanting to blow our own trumpet too much, something that stands us out from the crowd here at T2K is that many of our team have been with us for decades, which means we build longstanding relationships with customers.
Do you feel pressured by "special" time-limited offers?
Salespeople will often have tricks up their sleeves to get you to sign up sooner rather than later. Still, when choosing a new VoIP provider, you need to take your time, as you'll need to stand by that decision for at least a couple of years.
If the sales team starts wheeling out special offers that end soon, effectively looking to pressure you into a decision, take it as a red flag and indicate that they're more interested in taking your money than you making an informed decision.
Can you speak to their existing customers?
Customer reviews can be misleading and not representative of broader opinions. Yes, they can highlight recurring themes, good and bad, but there's always that question mark of their legitimacy.
We always recommend that you ask to speak to several existing customers yourselves. If the company you're talking to is as good as they say they are, they shouldn't have an issue with this. You can get a first-hand account of why you should or shouldn't go with them by talking to their existing customers.
Best RingCentral Alternatives 2022
In this section of our guide to RingCentral alternatives, we've highlighted the phone systems and providers we believe offer the best service to UK-based businesses. The best provider for many companies will be different from another, so please request a free comparison quote, and we'll come back to you with tailored recommendations.
So there you have it, our list of top RingCentral alternatives in 2022. In our humble opinion, Gamma Horizon and 3CX will be the best options for most companies, as you benefit from superior technology backed up with a local level of support.
If you'd like to find out which phone system is best for your business, please request a comparison quote. Our telecoms experts will do the leg work for you and be in touch with customised recommendations based on your requirements.
Frequently asked questions
What's the best alternative to RingCentral?
The best alternatives to Ring Central in 2022 are:
- 3CX (via a partner)
- Gamma Horizon (via a partner)
- Mitel MiCloud
- Vonage Business
- Microsoft Teams
How do I cancel my RingCentral service?
Before you start the cancellation process, please ensure that you've transferred your significant telephone numbers to a new provider. The last thing you want is to lose your precious phone numbers in switching.
When you're ready, you can head to this page on RingCentral's website and follow their instructions on cancellations.
Why is RingCentral the best?
Unfortunately, while RingCentral's technology platform is excellent, its support levels aren't.
Is RingCentral expensive?
RingCentral isn't the cheapest option on the market today. In most cases, businesses can get much better value for money with 3CX.
You also need to factor into the cost question of how much time you or your team need to spend managing the system, and with RingCentral, that could be a lot.