If you're a large business with many phone lines and multiple phone systems, your telephony bill can add up quickly and become a big chunk of your overall expenses. But don't worry; there are ways to cut down on those bills without sacrificing the quality of your business communication or your clients' experience when contacting you.
Let's dive right in with the eight different methods you can take to reduce telephony costs.
1. Switch to VoIP phone system
When looking for ways to lower your telephony fees, considering the switch to VoIP is a no-brainer. Not only is it more cost-effective, but it's also becoming the standard with the upcoming "big switch off" in 2025, where BT will permanently discontinue ISDN and PSTN.
VoIP (Voice over Internet Protocol) refers to making calls over the internet instead of using a traditional fixed-line system (ISDN and PSTN). As a result, it's much cheaper than traditional phone lines since calls are made over the internet, and there's no need to maintain a physical phone system. In fact, some studies show that VoIP can be incredibly cost-effective for businesses. For instance, Finance Online reports that companies can save up to 90% on international calls and 30% on their overall phone bill by using VoIP. Another study found that businesses typically save between 30% and 50% by switching from a fixed-line phone system to VoIP.
While setting up VoIP can be a pricey initial investment, depending on your business size, it's a long-term saving that pays off. Many VoIP providers offer affordable call packages to meet communication needs.
Want to find a VoIP system that's best suited for you? Get in touch to speak to one of our expert advisors.
2. Use computers for calls
Have you ever considered using your computer instead of traditional handsets for making calls? New handsets can get expensive, especially if you have a large team, and the fees can quickly add up. But what if you could use your computer for calls instead?
By doing so, you can eliminate the cost of purchasing new headsets. All you need are compatible headphones, which are typically more affordable than VoIP handsets. So, if you're looking for a cost-effective solution for your telephony needs, why not give this option a try?
3. Use WiFi instead of cabling
Are you tired of spending money hiring technicians to set up new users or running cables to desks whenever you need a new phone? Another advantage of moving to VoIP is that everything can be done wirelessly. This means there is no need to run cables to desks whenever you need a new phone. So if there is no need for cables, there will be no need for re-cabling phones. Instead, all that is required is a simple connection to your WiFi.
4. Regularly review the market and compare telephone service providers
The VoIP market is constantly changing. As a result, prices are moving, and package deals are evolving. So it's good to compare different phone service providers, equipment vendors, or carriers and check that you are still getting the best deal. You never know; there might be a deal that allows you to half your communication costs while offering the same service.
Do your research and find providers that offer all you need at reduced prices. Even if you're satisfied with your current phone service provider and the service you are receiving, it is worth showing your provider with lower rates available.
If you are looking to get the best deal, then T2k does this for free. Get in touch with one of our experts, and we will make the price comparison for you.
5. Invest in new equipment
Investing in new telephony equipment could be the solution to lowering your communication costs, especially if your current tools are old and outdated.
Buying new telecom equipment can lower VoIP telephone systems maintenance expenses as the latest technology is generally more efficient and reliable. This will save time and money on repairs to your current equipment and reduce time with the new technology's speed and efficiency.
6. Minimise the cost of international calls
VoIP can significantly reduce costs compared to traditional phone lines when it comes to making international calls. The main reason for this is that with VoIP, the calls are routed over the internet, which does not have the same geographical limitations as traditional phone lines. This means that calls can be made from one country to another without incurring the high long-distance charges that typically occur with traditional phone lines.
7. Add the right features to your business phone system
When it comes to VoIP phone systems, the options are endless. So the more time you take to pick the right features for your business, the more you'll see the benefits in terms of cost savings. That's why we always suggest researching the different options available and selecting the ones that will work best for your team.
There are many great features that can help your business run smoother, provide better customer service, and increase employee efficiency. Here are a few of the top features we often see businesses taking advantage of:
- Voice and video calls: VoIP allows for clear and reliable voice and video calls between individuals or groups, making remote collaboration and communication more efficient.
- Conferencing: VoIP often comes equipped with conferencing capabilities, allowing for large-scale meetings and presentations with remote attendees.
- Call Recording: Record calls for later review or training purposes to make it easier to keep track of important conversations and meetings.
- Call Forwarding: Forward calls to other devices or numbers to ensure that important calls are never missed, even when away from the office.
8. Implement auto attendant
An auto attendant, also known as a virtual receptionist, is a feature added to your phone system that can take away the guesswork for your staff. This feature can answer calls, provide options for the caller and direct them to the correct department required.
This feature is designed to get phone calls to the proper department without having your staff determine the right place to transfer them. This saves staff time, making them more productive and working on other essential aspects of their job roles.
Want to reduce your telephony bill? T2k is here to help
T2k can help you reduce your costs towards business calls by comparing phone systems and finding those that fit your budget and company requirements. T2k has assisted many companies with their communication requirements for over 25 years. We understand that you want to get the best deal with your budget, so it is worth speaking to us when finding a cheaper deal.
Our expert advisors are here to help you find the best, easiest and most beneficial phone system for your budget. For a jargon-free conversation on how to reduce your business communication costs, get in contact with T2k today.
Frequently Asked Questions
How can T2k help reduce telephony costs?
We can help to reduce your current telephony costs by evaluating your business requirements and what you currently use and comparing prices with our partners. Our job is to help you make the most out of your money, and we're here to help you get the best phone system for your budget. Contact T2k today to find out how we can help you reduce telephony expenses.
Is VoIP easy to use?
Using VoIP is much simpler than you may think. Simply put, using VoIP and making calls is as easy as signing up with a provider. This is because, with desktop and mobile apps, you won't require to install any hardware before you can begin using your phone system. It is as easy as picking up the phone and making a call. If you are concerned about implementing VoIP into your business communications, get in touch with us today, where our experts are here to put your mind at ease.
Are there other ways to reduce communication costs?
Yes, there are many ways in which you can reduce business communication costs, some of which are the following:
- Use live chat: handling multiple customer queries at once can improve productivity and help go through customer questions quicker.
- Implement automation: allowing technology to do the time-consuming work for you and automate the things that make your employees less efficient.
How does VoIP save money?
VoIP can help to cut costs in many different ways, which include the following:
- Firstly, once your VoIP system is up, there will be no need to install new phone lines.
- Your VoIP system can include many features for which you previously had separate subscriptions, including voicemail, caller ID and call forwarding.
- Making telephone calls on VoIP is much cheaper than on a traditional phone system.
- Using a provider, such as T2k, will help troubleshoot and support you, as those are included in your package. This saves you time and money on hiring an engineer or IT department.
- You don't need an office when using VoIP, as you can use it anywhere and in multiple locations. If your business is looking into going fully remote, there is no need for office expenses.
Even though it can be a costly investment to set up, the technology will save your business lots of money in the long run. For a breakdown of how much investment it will be to set up VoIP for your company and the possible savings in the long run, contact T2k today.