In today's digital age, businesses constantly look for better communication systems to enhance their operations. One such technology that has revolutionised communication is VoIP (Voice over Internet Protocol). VoIP has replaced the traditional phone system with cost-effective communication solutions.
Gamma Horizon and 3CX are popular choices when evaluating VoIP systems. Gamma Horizon is a fully hosted cloud-based system with a monthly subscription fee. On the other hand, 3CX is a software-based PBX that can be installed anywhere, be it a server in the office or the cloud. In this article, we will compare the two phone systems and highlight their benefits to help you decide which one is best for your business.
Gamma Horizon is a cloud-based VoIP system that offers reliable and cost-effective communication for businesses of all sizes. With Gamma Horizon, users can make and receive calls using various devices, including desk phones and mobile apps, from anywhere with an internet connection.
Gamma Horizon: Benefits and features
One of the main benefits of Horizon is that it is a fully hosted phone system, meaning that businesses do not need to invest in any physical equipment or infrastructure. Instead, all hardware and software are provided and maintained by Horizon, which reduces the burden on businesses' IT departments and eliminates the need for complex installations and upgrades. It's a feature rich solution that delivers a range of functionalities, including the following:
- Call routing and forwarding
- Call recording and monitoring
- Call queues and transfer
- Conference calling
- Voicemail to email
- Auto attendant
- Call centre functionality
- Instant messaging
- Video conferencing
Who would benefit from Gamma Horizon?
Gamma Horizon is an excellent choice for businesses that want a reliable, cost-effective and scalable phone system you can access from anywhere. Additionally, it benefits companies that want to eliminate the upfront costs associated with traditional phone systems.
Overall, it's an ideal option for those that want a cost-effective and reliable cloud-based solution that is easy to set up and use. With its comprehensive features and integrations, Horizon can benefit businesses of all sizes and industries, from small startups to large enterprises.
3CX is a software-based VoIP business phone system that offers a comprehensive and customisable communication solution for businesses of all sizes. Unlike Horizon, 3CX is not a fully hosted solution. Customers can install the software on their own servers, in their private cloud, or on a platform such as Microsoft Azure or Amazon AWS.
3CX: Benefits and features
One of the main benefits of 3CX is its flexibility and customisation options. It can be tailored to suit specific business needs, including integration with various business applications, such as CRM systems, accounting software, and web conferencing tools. This allows businesses to streamline communication and collaborate more effectively within their organisation.
3CX offers many communication features, including some of the following:
- Unified communications with integrated video conferencing and web conferencing
- Call recording and monitoring
- Live chat
- Call reporting feature
- Mobile phone device management with remote access and control
- Business SMS
- CRM integration with popular platforms such as Salesforce, Microsoft Dynamics and Zendesk
- WebRTC integration with popular web browsers
- Auto attendant for call routing
- Call queues and transfer
3CX offers a user-friendly web-based management console that allows users to configure and manage their business phone system easily. The software also supports various devices, including desk phones and mobile, allowing users to make and receive telephone calls from anywhere with an internet connection.
Who would benefit from 3CX?
3CX is an excellent choice for businesses that want a highly customisable phone system tailored to their specific requirements. It is beneficial for companies that already have their own hardware, as they can save costs by paying only for the software license. Additionally, businesses that require advanced features such as call recording, call queuing, and video conferencing would benefit from 3CX.
3CX is an ideal option for those that require a feature-rich and flexible communication solution. Its software-based approach allows firms to customise and configure the phone system to meet their specific needs, while its advanced features and integration options enable businesses to improve communication and collaboration within their organisation.
Gamma Horizon and 3CX support
In terms of support, both options are provided via a network of partners, such as us at T2k. T2k provides 24/7 customer support through phone, email and live chat, ensuring that clients can get in touch with their support team anytime they need help. So you get a market-leading system but a more personal level of support.
Choosing the right phone system for your business
Choosing the right system for your business is an important decision that can impact your communication and collaboration efforts. When considering your options, it is essential to evaluate factors such as the size of your business, the nature of your communication needs, and your budget. Before selecting, here are a few questions to ask yourself:
- What is my budget? Knowing how much you can allocate to your phone system can help narrow down your options and ensure you choose a plan that aligns with your finances.
- How many users do I need to accommodate? It's crucial to know the number of users who will require access to the system to ensure you choose an appropriate package.
- What features do I need? Different phone systems offer various options, and it's essential to identify the must-haves that will enable your team to work efficiently.
- Do I have existing hardware that can be used? You may already have hardware compatible with a particular system, saving you the cost of purchasing new equipment.
- What is my expected call volume? Understanding your expected call volume can help determine the number of lines you need to support your communication requirements.
Taking the time to evaluate these factors can help you make an informed decision and choose a phone system that works for your business. Whether you opt for Gamma Horizon, 3CX, or any other phone system, careful consideration can ensure you select a solution that supports your communication needs and helps your business thrive.
Unsure which business phone systems are right for you? Get in touch with T2k
Gamma Horizon and 3CX are excellent phone systems offering a range of features and functionality. However, choosing the right phone system can be confusing, mainly if you are unfamiliar with the different options available. At T2k, we understand that every business has unique requirements when it comes to communication systems. Our team of experts can help you choose the phone system that best suits your needs, whether it's Gamma Horizon, 3CX, or another solution. Contact us today to speak to our customer service representatives and learn more about how we can help you take your communication to the next level.
Frequently Asked Questions
Which phone system is more cost-effective in the long run?
The cost-effectiveness of each phone system depends on various factors, such as the size of your business, your communication needs, and your budget. Gamma Horizon is more cost-effective in the short term, requiring no upfront costs and a predictable monthly fee. However, 3CX may be more cost-effective in the long run for businesses with specific needs, as they can tailor the solution to their requirements and only pay for what they need.
Can you switch from one VoIP phone system to another?
Yes, it is possible to switch from one system to another, although the process can be time-consuming and requires careful planning. It is recommended to consult with an experienced phone system provider, such as T2k, to ensure a smooth transition and avoid any downtime or disruptions to your communication. Additionally, it is essential to train your staff on how to use the new phone system to ensure an easy changeover.
Why should I switch from a traditional phone system to VoIP?
Switching to VoIP can offer cost savings, improved call quality, flexibility, and features not available with traditional phone systems. With the rise of remote work and dispersed teams, plus the 2025 'Big Switch Off' edging nearer, a reliable and feature-rich phone system is more critical than ever.
Can I keep my existing phone numbers when switching providers?
Yes, you can keep your existing phone numbers when switching VoIP providers. This process is known as number porting, and it allows you to keep your existing phone numbers when you switch providers.
Why should I consider switching VoIP providers?
There are several reasons why you may want to switch VoIP providers. Your current provider may be lacking in features, poor call quality, or be too expensive. Switching to a new provider can provide access to better features, more competitive pricing, and improved call quality.