What is 3CX?
With its power, flexibility and scalability, 3CX truly lives up to its name as the most versatile business phone system. It is no wonder this communication tool is rapidly gaining business favour. Intrigued? We are here to explain the reasons behind its growing popularity.
3CX is a cutting-edge software-based VoIP phone system renowned for its great power, along with its flexibility, scalability and an array of rich features (more details below). This solution is tailor-made for businesses seeking a personalised approach, enabling you to craft your own cloud-based communication platform.
It offers complete Unified Communications packed with multiple highly desirable features among many business sizes and industries (more about features later in the article). What's more, 3CX is also an open platform that is compatible with popular IP phones and SIP trunks.
The primary goal of 3CX is to ensure seamless installation, effortless management and hassle-free maintenance of your PBX. This user-centric approach allows you to handle the system efficiently, be it on-premises through an appliance or server or in the cloud.
3CX phone system features
The 3CX phone system boasts an extensive range of incredible features catering to a wide variety of business types. Its capabilities are so comprehensive that finding any functionality that 3CX cannot deliver is challenging. Here are some of the most desired features that 3CX offers within its phone system. For the complete list of features, please click here.
If you have any questions about its capabilities or need further clarification on certain features, please get in contact to speak to one of our advisors today.
- Instant messaging
- Video conferencing
- Unified communication
- Live chat
- Automated attendant
- Answer Whatsapp business messages
- Call routing
- CRM integration
- Call recording
- Call management
Benefits of 3CX
3CX is packed with extensive benefits that will significantly assist the end user. Beyond what we'll discuss in the following section, there are numerous other advantages to gain from investing in 3CX but here are a few of our favourite highlights of this advanced phone system:
The question really is, what does 3CX not include? This feature-rich phone system is full of handy tools for businesses of all sizes, some of which we have already mentioned above. For the complete list of features, please click here.
The features included in the 3CX package are designed to improve employee productivity, streamline workflows and elevate the overall customer experience. The tools included in 3CX packages are designed to help your business scale and become more efficient, making 3CX a valuable investment for any business.
Investing in 3CX is a wise financial decision as it offers businesses greater freedom compared to other hosted platforms. It proves to be an affordable option, allowing companies to reduce office phone bills and eliminate interoffice call charges effectively.
With its software-based approach and compatibility with existing hardware, 3CX eliminates the need for costly proprietary phone systems. The ability to make calls over the internet significantly reduces call charges, leading to substantial cost savings on your phone bill.
3CX is offered through a network of partners, including us at T2k. At T2k, we deliver dedicated customer support, accessible via phone, email and live chat. This ensures that clients can reach out to our support team whenever they require assistance. So, you not only receive a cutting-edge system but also benefit from a more personalised and attentive level of support.
A phone system that is truly yours
With 3CX, you get a phone system tailored precisely to your company's unique requirements. Whichever features you need, how many lines you require or where it's hosted, there's a custom-made solution to every need, making it an extremely desirable option for any business type. This level of personalisation allows you to create a communication platform that seamlessly aligns with your company processes, providing the perfect fit for your organisation's communication needs.
Self-managed or hosted: the choice is yours
3CX allows you to choose between self-managed or hosted deployment options, which provides maximum flexibility to suit your business needs.
With the self-managed option, you can have complete control by hosting the system in your private cloud or on-premise, utilising platforms like Amazon, Azure and Google or deploying it on Windows/Linux servers through VMware or Hyper-V.
A Hosted PBX option is also available for those who prefer a hassle-free approach. 3CX offers a preconfigured and ready-to-go solution designed explicitly for small businesses, accommodating up to 20 users. For larger companies above 20 users, you can opt for a dedicated hosted instance, ensuring that 3CX can scale to meet the demands of your organisation.
Take your work anywhere
The great thing about 3CX is that you are no longer fixed to one location, as you can take your work anywhere on your mobile using the 3CX app.
The system offers mobile apps for iOS and Android devices, enabling you to take your work on the go. Having the app, you can make and receive calls, participate in video conferences, access voicemail and collaborate with your team from anywhere with an internet connection. This flexibility is especially valuable for remote workers and businesses with employees who are frequently on the move.
Easy to set up and maintain
With a super easy user-friendly interface and straightforward setup process, this makes 3CX a desirable option for businesses who want to deploy and configure their phone system efficiently. Whether you are an IT professional or not, the intuitive management console simplifies the installation process.
3CX also automatically updates regularly, ensuring your phone system stays up-to-date with the latest features and security enhancements without manually setting up the process. Having this saves valuable time and resources for your organisation.
It can save you up to 80% on your phone bill
Yes, you read that right. 3CX can save you up to 80% on your phone bill as it can lead to substantial savings on both telecommunications and travel expenses.
With a unified system, your team can work efficiently from anywhere without any additional costs. Enjoy an all-in-one solution that includes web conferencing, live chat, business text messaging and WhatsApp integration - all bundled in your annual cost without purchasing add-ons separately.
Your team will now have a single system to connect with colleagues and respond to customers through their preferred channels. The flexibility extends further, as you can choose your own SIP Trunk, end-points and operating system.
3CX offers different licences to accommodate various company communication requirements. The 3CX licence is determined by the number of simultaneous calls that must pass through the system.
There are three types available: Small Business, Pro and Enterprise. It's essential to carefully evaluate which licence option best suits your organisation's specific needs to make the most cost-effective choice.
If you would like a custom quote that includes your user number and desired features, then get in contact with T2k today via email or phone where you can chat with one of our experts for a no-obligation quote.
Is 3CX right for you?
When it comes to finding the perfect phone system for your needs, carefully considering various factors can make all the difference. Ensuring you select a solution tailored to your communication needs is essential for your business to thrive. Here are some points to contemplate when finding the best phone system to match your business requirements.
- Budget: Determine the funds available for your phone system. This will help you select a plan that fits your financial scope in the long and short term.
- Features: Pinpoint the critical elements your team needs to operate efficiently, as different phone systems offer various options.
- User requirements: Identify the number of users needing access to the system to choose a suitable package that accommodates your team.
- Hardware compatibility: Examine if you have any existing hardware that can be used with a specific system, potentially saving you from additional equipment expenses.
- Call volume: Understanding your expected call volume will help you gauge the number of lines required to meet your communication demands effectively.
But in answer to the question: is 3CX right for your business? For companies seeking a fully customisable phone system tailored to their unique needs, 3CX is an excellent choice. It offers significant advantages to companies with their hardware, as they can save costs by paying solely for the software licence. 3CX is also particularly beneficial for businesses requiring advanced features like call recording, call queuing and video conferencing.
With its feature-rich and flexible communication solution, 3CX is ideal for those looking to enhance their organisational communication and collaboration. Its software-based approach empowers firms to personalise and configure the phone system to match their requirements. At the same time, its array of advanced features and integration options elevate overall communication capabilities within the company.
Is 3CX the right phone system for you? T2k is here to help
Finding which phone system will work best for your business can take a lot of work. But as we recommended earlier in the blog, it's best to thoroughly research and determine your requirements before investing in a new phone system. If you still need to decide which VoIP system is right for you, then we also suggest that you speak to an expert advisor to discuss your needs and collaborate to find a solution that will best fit those requirements.
At T2k, we have 25+ years of experience finding the best phone solutions for a wide variety of businesses, and our mission is to help you find the best phone system that aligns with your needs and budget. Get in contact with us today to have a no-obligation chat and discover a plan that will best suit your business's needs.
Frequently Asked Questions
Is 3CX suitable for small businesses?
Absolutely, 3CX proves to be an excellent fit for small businesses. Its software-based VoIP phone system provides a winning combination of cost-effectiveness, scalability and advanced features perfectly tailored to the requirements of smaller organisations.
Its user-friendly installation and management process and seamless integration with existing hardware and applications make it a convenient and efficient communication solution.
Can I add more users to my 3CX system as my business grows?
Yes, 3CX is a highly scalable phone system which allows you to add users as your business grows. Connecting new users is a straightforward process through the intuitive management console, and you can do so without affecting the existing system's performance or functionality.
How is 3CX priced?
3CX offers a straightforward pricing structure catering to different business needs. For small businesses, 3CX provides a fixed yearly price for up to 10 or 20 users, ensuring cost predictability and affordability.
3CX also offers dedicated subscriptions, including 3CX Professional - and 3CX Enterprise, tailored to the number of simultaneous calls your business requires, allowing you to scale the system as needed. For more information about various 3CX packages, speak to one of our advisors today.
How much does it cost to upgrade the licence?
Upgrading a licence is a simple and cost-effective process, involving only the price difference between the larger and original licence. If you opt to switch, you'll only need to pay the additional amount to cover the upgrade. It's a straightforward, hassle-free way to enhance your licence and access more features.