Placing calls on hold on Polycom VVX-400 series phones

In this short guide, we explain how to place calls on hold using your Polycom VVX-400 series handset.

To hold a call:

  • From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first.

To resume a held call:

Do one of the following:

  • From Lines view, press Resume. If there’s more than one held call on the line, the last call that you held will be resumed. If you have multiple lines and you press Resume, the last call that you held—on either line—will be resumed.


  • From Calls view, use the up and down arrow keys to highlight the call, and press Resume.