Managing Your 3CX Status - Availability Settings

Managing Your Status

Why Your Status Matters

Your status tells your colleagues whether you're available, busy, or away. It helps them know when it's a good time to call or message you.

Status Indicators

3CX uses a simple colour system:

• Green (Available) – You're at your desk and ready to take calls
• Yellow (On a Call) – You're currently speaking to someone
• Red (Busy) – You're not available; calls will go to your voicemail
• Grey (Away) – You're not at your desk

How to Change Your Status

On the Web Client or App:

1. Look for your profile picture or avatar (usually in the top-left corner)
2. Click on the dropdown arrow next to it
3. Select your desired status from the list

Adding a Status Message

Want to let people know why you're busy or when you'll be back? Add a status message:

1. Click on the pencil icon next to your status
2. Type your message (e.g., "In a meeting until 3pm" or "Working from home")
3. Your colleagues will see this when they hover over your name

Setting a Temporary Status

This is brilliant for when you need to step away for a specific period:

1. Change your status as normal
2. Look for the "Set status temporarily" option
3. Choose how long you want this status to last
4. After the time expires, your status will automatically return to Available

Examples of When to Use Each Status

• Available: You're at your desk working normally
• Busy: You're focusing on important work and don't want interruptions
• Away: You've popped out for lunch or stepped into a meeting
• Status message: "Back at 2pm", "In training all day", "Available on mobile only"