How to make calls using Cisco 8841, 8851 and 8861 phones

In this post, we'll explain how to make calls using your Cisco 8841, 8851 and 8861 IP phone.

Audio Path Selection

Headset Key:

Headset Key

Speakerphone Key:

Speakerphone Key

When you make or receive a call, the audio path goes to the last device you use, either the handset, the headset, or the speakerphone. The following list describes each scenario: 

  • Pick up the handset when you make or answer a call, and all of your calls are routed to your handset until you select [Headset Key] or [Speakerphone Key].
  • Select [Headset Key]  when you make or answer a call, and all of your calls are routed to your headset until you pick up the handset or select [Speakerphone Key].
  • If your administrator sets your headset as the audio path on your phone, then you can remove the handset and use your headset. This is ideal for anyone who prefers the convenience of a headset. But you must still select Headset the first time you handle a call.
  • Select [Speakerphone Key] when you make or answer a call, and all of your calls are routed to your speakerphone until you pick up the handset or select [Headset Key].

Make Calls

Use your phone just like any other phone to make a call:

  • Enter a number and pick up the handset. 

Make a Call with the Speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.

To call with the speakerphone:

  1. Enter a number using the keypad. 
  2. Press [Speakerphone Key]

Make a Call with a Standard Headset

Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy. To call with a standard headset:

  1. Plug in a headset. 
  2. Enter a number using the keypad. 
  3. Press [Headset Key] 

 Redial a Number

You can call the most recently dialled phone number. To redial: 

  1. (Optional) Select a line.
  2. Press Redial.