What is Unified Communications?

Unified Communications (UC) is the terminology used to describe a phone system that integrates (unifies) several communication methods in a business. Most businesses communicate in several ways, from email and phone calls to text messaging and social media, some of you may even still receive the odd fax!

Compare Business Phone Systems
Rated 4.9
Star icon
Star icon
Star icon
Star icon
Star icon
Google Logo

Trusted Partners

A Unified Communications system will bring together many of the ways that your organisation communicates and allows them to work seamlessly together. You’ll boost efficiency, increase customer satisfaction and become a more agile business that’s prepared for the future of work.

A spider diagram showing how UC can link all communications to a single device.

Benefits of Unified Communications

There are several significant benefits of implementing a Unified Communications solution in your business. Customers, employees and the business itself stand to gain when UC is effectively deployed. Here are some of the headline benefits

Boost employee productivity

Reduce the time it takes to share information and enable your employees to satisfy your customers needs more quickly.

Better serve your customers

Businesses that embrace Unified Communications communicate more quickly and efficiently with customers, enhancing relationships and freeing up time to take on more customers.

The VoIP phone system from T2k has saved us serious expenditure and has changed the way we work for the better.
Steve Knell -Altogether Care
on Google

Increase collaborative team working

It’s increasingly likely that the future of work will be flexible, with employees having the option to work from locations other than the office. With people working from different locations, it’s going to be essential that you have a scalable and reliable platform that enables effective collaboration. A cloud-hosted phone system such as our Gamma Horizon platform, along with our Horizon Collaborate UC solution will empower your team to work together effectively from anywhere.

Cater for the next generation

As an increasing number of Millenials and Gen-Z enter the workplace, they will expect that the technology they are provided with will be fast, accessible and on-demand. Enable them to effectively and demonstrate your forward thinking by giving them a 21st-century experience.

Greater functionality

Unified Communications solutions such as our Horizon Collaborate suite often can replace multiple communications products with a single UC package. This drives down the cost of IT alongside improved functionality.

Instant communications

Allow your team to find the right person in an instant, speeding up communications and enhancing decision making and efficiency.

Unified communications
Unified Communications has the ability to dramatically transform companies

Features of our Unified Communications solution

Now that you understand the key benefits of a Unified Communications solution, let's take a moment to look at our Horizon Collaborate platform and its specific features. If you already know that you need a UC solution or want to speak to one of the best UK business VoIP providers please get in touch.

Flexible working

Arguably one of the most significant features of our UC solution is that it allows your employees to benefit from flexible working practices such as hot-desking and mobile and home working. As we all emerge from the recent pandemic, it’s the companies that provide their staff with the most flexibility that’ll come out on top. Gone are the days of expecting all of your employees to be tethered to a physical location, indeed for many business owners, embracing flexibility can often allow the company to downsize or even get rid of expensive physical office space. One of the significant advantages of our Unified Communications solution over say on-site systems, is that it doesn't matter whether you have an office or not. Your phone system and all of the tools you need to communicate with your employees and customers are hosted in the cloud so you can adapt where and how your work while keeping a consistent communications environment that follows your users wherever they are.

Use any device from anywhere

Our Collaborate Unified Communications solution is accessible from any device at any time. With desktop and mobile apps, your employees can jump into business communications and collaborate with the rest of your team with ease. Our Collaborate solution works on Windows, MAC, Android and iOS, so you can rest assured that it’ll work in your environment. 

A rich multi-media experience

Communications today are multi-channel and multi-media. We all get emails, phone calls, voicemails, video calls and more, so it’s essential that at its heart your chosen Unified Communications solution can do as the name suggests and unify those communications. Our Horizon Collaborate solution centralises instant messaging, voice, video, desktop and application sharing and much more. By centralising your communications you not only improve efficiency, but you reduce the cost and complexity of IT. In the world of technology, simple is often better than complex, and by using a UC solution, you streamline and simplify your comms.

Cloud Hosted PBX

Our Collaborate UC solution is fully integrated into our award-winning cloud-based phone system Horizon. Enjoy a feature-rich telephony experience for a simple and affordable monthly fee. Gone are the days of needing to invest and maintain expensive telephony equipment. By choosing a hosted system you reduce the total cost of ownership, improve reliability and get far more features than you would otherwise have with an onsite solution. 

Joining T2K is one of the best if not the best business decisions we've made.
Paul Crisell - Vale Veterinary Clinic
on Google

Video calling

With employees needing to collaborate effectively having a robust video conferencing solution in place is fast becoming essential. While you could opt to use another platform for this, you have to ask the question why would you when you can do it all from a single solution? Our Collaborate solution enables you to make and receive video calls on both desktop and mobile and as it’s part of your Unified Communications suite, you know that all the information you need about the person you’re speaking to will be on hand too. 


How often do you pick up the phone to a colleague just to find their line’s busy? Our Unified Communications solution means you’ll always know when your favourite contacts are available. If they are on the phone and you need to speak to them urgently, you can see and drop them an instant message instead. Eliminate voicemail tennis in your organisation and reclaim hours on wasted productivity.

And there is much more

There’s simply too much to cover in this article, but if you’d like to find out more, be sure to read another one of our blogs titled VoIP phone system for business where we get into much more detail about the benefits and features of our award-winning hosted PBX.


A significant requirement for many businesses today is that the solution they deploy is robust and reliable, whatever is happening around us, your business systems should guarantee consistency.

Our Collaborate Unified Communications solution enables business continuity, agile and effective working. This is all supported by our secure and reliable business-only UK network infrastructure. Our platform is designed to work flawlessly on wide operating systems and devices, with minimal requirements from a connective perspective.

System administrators and IT teams can instantly configure users, edit call routing and forwarding, set up call recording and much much. 

From the user-friendly interface, through to the flexible and competitive pricing model, our UC solution has been developed with your business in mind. 

How to find out more

If you have any questions or would like to speak to one of our Unified Communications specialists, please phone us, drop us an email or use the live chat feature on our website.  We look forward to hearing from you soon.

Lee Clarke
Sales Director

Having worked for T2k for nearly 25 years, it's fair to say that Lee is an expert when it comes to all things telephony and business communications. Overseeing the commercial side of the business, he has helped the company evolve and grow through the decades. In recent years, and with the advent of VoIP and hosted telephony, Lee has made sure that T2k is at the forefront of technological developments. With a firm interest in helping businesses navigate the world of telecoms, Lee is responsible for the majority of the content on this website.

Frequently Asked Questions

Recent posts